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Our unique

proposition

“Five Star” is more than just a name. We are the leading provider of luxury vacation homes and we’re truly committed to upholding a consistent standard of exceptional quality. Each of the properties on our program is carefully chosen by our team of experts to ensure that the home portrays exactly what we stand for as a company: five-star quality. We have a high employee-to-customer ratio so our entire team is personally involved with your property. We also make it a goal to be transparent with our owners, providing monthly reports and quarterly newsletters to keep our owners informed on what is going on at Five Star and Bliss. We believe this level of personalized service allows us to give each home the unique attention it deserves. Read more…

Owners of Five Star are provided with the following:

A dedicated owner liaison who manages a small number of homes so that you can be confident that yours is always a priority
A hands-on approach to revenue management based off of your personal booking history and market trends
Constant communication from your Owner Liaison and the Owner of Five Star Properties via voice, email and text
An in-house marketing department to ensure maximum exposure on social media as well as channel partners and company websites
Around-the-clock maintenance crews to increase timeliness of repairs and cut down on your vendor costs
Award-winning housekeeping crews and quality control inspectors to guarantee the highest standard of cleanliness 100% of the time
Personally greeted guests which allows us to screen incoming arrivals and answer any questions
Hotel-quality linens that are professionally laundered in our personally-owned commercial laundry facility
As a HomeAway Premier Partner, we’ve pledged to continually provide the absolute finest vacation experience to every guest of your home

Cutting-edge

marketing

Reach an audience of 500,000 contacts through Facebook in addition to 15,000 followers on Instagram with the help of Old 98 Destin
Employ a highly-targeted direct mail campaign to maintain a competitive repeat guest ratio.
Feature properties in our annual, award-winning magazine, The Five Star Review
Provide illustrative and interactive tools including 3D floor plans through Carto Blue, the leading expert in three-dimensional and digital products

Reservations and guest

services

Personalized greets to guide the guest through the ins and outs of your home.
Custom Guest Portal with detailed information regarding your home, the nearest beach access, codes and more.
Bikes year-round
Discounted Experiences including horseback riding, paddle boarding, and fishing through TripShock.

Around the clock

maintenance

We are fully staffed from 8:00 to 8:00 PM and have on-call techs 24/7.
Our technicians are certified in a number of things that can cut down on vendor costs including drywall, tile, plumbing and appliance installation.
The maintenance team doubles as quality control inspectors/runners which help us better gauge guest needs.
Our advanced management software allows us to effectively track the progress of each task from beginning to end.

Award-winning

housekeeping

We conduct multiple inspections before and after each clean.
We use top-of-the-line, mineralized soaps and shampoos from the William Roam Float Collection ensure a spa-like experience for every guest.
We don’t subcontract out our cleaners. Each housekeeper is interviewed and provided a detailed guidebook on your home and the standards we adhere to.
Linens are laundered and folded in our personal commercial laundry facility, which ensures the highest standards are maintained throughout the process.

Quality

control

Our homes are inspected once before the housekeeping crews arrive and then again when they leave.
Our inspections are tied to our guest greets. We make it a goal to personally welcome incoming arrivals.
Quality Control Inspectors (QCIs) are provided custom checklists for each home in order to make sure everything is where and how you like it.

Our

data-driven

approach

Analyze rental rates with historical performance and comparable property data
Gauge the conversions of our marketing efforts and evaluate guest reviews and surveys to measure guest satisfaction
Track guest inquiries and phone calls in one system and drive bookings with targeted email campaigns
Track the location of our maintenance techs for more efficient dispatching

Owner

testimonials

Nobody does it

better…

“We are in our fourth year with Five Star. They are at the top of their game and take care of everything. They anticipate from experience, not just react to customer needs. They go above and beyond expectations to deliver true five star quality and service. Nobody cares more and nobody does it better. Keep up the great work!” -Steve, owner, Gulf Breeze

We are

grateful!

“As owners of a popular rental, it makes a significant difference knowing the guests will be treated to a consistent, clean finished product EVERY time. We rely on repeat renters, and a quality housekeeping experience is expected. Cheers to our team who ensures that experience for them and ultimately, for us. We are grateful!” -Karin, owner, Big House by the Sea

It’s a great

relationship…

“If you want to keep happy customers, you need to stay with Bliss/Five Star. We get great comments from our renters with regard to their experience with Bliss/Five Star, so it’s a great relationship and we plan on continuing that.” -John, owner, Gulf Dreams

How may we help you?

More than just a

name...