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What is Five Star’s cancellation policy?

Cancellations outside of 90 days will lose 50% of the down payment. Cancellations made within the 90 days will result in a 100% loss of the down payment. Reservations cancelled within 60 days will result in 100% loss of rent. To avoid this loss, we offer Worry-Free Protection for 5% of the reservation fee. The loss can also be avoided if CSA Travel Protection Insurance was purchased and the reason for cancellation is covered under the travel insurance policy. If you should have to cancel your reservation, please notify us immediately of any cancellation, and if you purchased the Travel Protection Insurance contact CSA to begin your claim.

Is a security deposit required?

Some of our properties do require a security deposit. This will be secured as a hold on a credit card prior to check-in. The credit card will be released after check-out providing there is no damage for which the renter would be liable.

What if something in the rental property breaks?

Do not worry if something should break in the home during your stay. Every reservation has a damage protection policy which covers any unintentional damages to the rental property. The policy covers damages up to $3000.00. Any amount over this will be charged to the guest. This non-refundable damage protection policy will protect you, provided the damages are reported to management prior to check-out.

Are pets allowed?

Many of our homes do allow pets under 30 lbs for a fee of $175 plus tax. Unfortunately, we cannot allow cats at any of our properties. Please ask your reservations agent for details on our pet friendly properties.

When is my final payment due?

All final payments are due 45 days prior to your stay. This is payable by check, e-check, money order, or cashier’s check only. If there are any questions regarding payment, please call our office at 1-800-208-2324.

What happens if there is a hurricane?

Should a mandatory evacuation take place in the county that your property is located in and within your reservation date(s), we will allow you to apply the unused portion of your room rate to another date. If there is an increase in the rate due to season pricing, you will be responsible for the difference. NO REFUNDS will be given if there is a decrease in the amount. You can opt into Worry-Free Cancellation at any time prior to when the final payment is made.

Are weddings allowed? What are the fees and policies involved?

Some of our homes do allow for weddings and events, but must be pre-approved by Five Star Properties. We require a $500 event fee for any event as well as a $1000.00 refundable deposit due at the time of booking. All events must meet local restrictions, HOA rules, and follow noise restrictions. The guests are responsible at any time for the events. Non-compliance with these rules and regulations may result in immediate eviction with no return of any and all payments made. Five Star Properties can provide a list of venues that will allow for larger gatherings if requested.