Sample Rental Agreement
In the event that you are having a package/mail delivered during your stay, please put the name of the home and your name on the label and deliver it to our office. All deliveries to the home address will be returned to sender. Mailing Address: Five Star Beach Properties, 12273 Emerald Coast Parkway, Suite 208, Destin, FL 32550.
  1. CHECK-IN TIME IS AFTER 4 P.M. CST AND CHECK-OUT IS 10 A.M. CST. NO early check-in or late check-out. A half-day rent charge will be assessed if the guest does not check-out promptly.
  1. This is a NON-SMOKING unit. If the property has been found to be smoked in, a $1,000.00 fee will be assessed. If a guest chooses to smoke outside, all cigarette/cigar butts must be removed off the property. If butts are found on or around the property, an additional $1,000.00 fee will be assessed.
  1. PET FEES – Only small dogs are permitted in a pet-friendly rental home. (A $175 pet fee is required. A maximum of two (2) dogs are allowed at a maximum of thirty-five (35) lbs. each.) Pet-friendly rental homes are identified on our website. Non-compliance of these rules and regulations will result in immediate eviction with no return of any and all payments made.
SERVICE ANIMALS – Five Star Beach Properties is committed to providing reasonable accommodation to protect the rights of guests with disabilities to bring service animals or emotional support animals under the terms of The Fair Housing Amendments Act of 1988, Section 504 of the Rehabilitation Act of 1973, and Title II of the Americans with Disabilities Act. If a guest needs a service animal or emotional support animal to ease the symptoms of a disability (as defined under the above Acts), he or she should request a reasonable accommodation, in writing, from Five Star at the time of their reservation. Guests with emotional support animals must provide documentation such as an ID card upon booking. Guests who violate this policy will be charged up to an additional $500, plus the expense of any necessary cleaning. Violations may result in immediate eviction and forfeiture of rent.
  1. AGE REQUIREMENT – No reservations will be made to students or singles under the age of twenty-five (25). One (1) guardian is required for every four (4) singles under the age of twenty-five. Guardians must accompany their children under the age of twenty-five (25) at all times and be present at the time of check-in. Underage drinking and/or partying are not allowed in any of the rental units. Non-compliance of these rules and regulations will result in immediate eviction with no return of any and all payments made.
  1. DAMAGE PROTECTION – Damage Protection covers unintentional damages to the rental unit that occur during your stay, provided they are disclosed to management prior to check-out. The Damage Protection will pay a maximum benefit of $3,000.00 as a result of inadvertent acts. The Damage Protection is purchased at the time of booking and is non-refundable. Damage Protection does not cover the guest for soiled or misplaced linens, loss of keys, theft, failure to remove garbage from the property, or leaving the house excessively dirty. These fees will be charged to the payment method on file. Non-billing stipulations include: • No damage or theft to the property or items in the property. • No violations of rental or association policies. • Rental is left in a neat and orderly condition. • All garbage is removed from the house and pool areas. • All keys and garage door openers remain in the house.
  1. DAMAGE DEPOSIT – A damage deposit may be required on certain properties, as noted on the Reservation Confirmation. This damage deposit will be secured as a hold on a credit card prior to check-in. The damage deposit may be used to pay amounts due not covered under the terms of Section 5 above. The credit card hold will be released after check-out, providing there is no damage for which renter may be liable.
  1. ADVANCE PAYMENT – Upon booking, an advance payment of 50% of the total reservation costs will be required. Accepted payment methods are E-check, VISA, Mastercard, Discover, and AMEX.
  1. FINAL PAYMENT – The final balance is due 60 days before your arrival date. The final payment must be made with credit card or E-check only. If you are booking within 14 days of the arrival date, an E-check will not be accepted. If the guest has not initiated final payment at 60 days out, payment will be charged to the last card on file that remitted payment on the account. If final payment is not received 60 days prior to arrival, the reservation may be canceled with no refund of prior amounts.
  1. CANCELLATIONS – Cancellations made after the time of booking will be non-refundable unless a Worry-Free Cancellation Option has been purchased and will result in a 100% loss of all monies paid upon cancellation. If you should have to cancel your reservation, please notify us immediately of any cancellation requests.
  1. WORRY-FREE CANCELLATION OPTION – All payments to Five Star Beach Properties and Bliss Beach Rentals are non-refundable at the time of purchase. Travelers can add our Worry-Free Cancellation Option to their reservation for a 5% charge of the total reservation. This option will allow travelers to cancel outside of 30 days prior to their arrival date, no questions asked, and allow them to receive a full refund minus the 5% purchase fee. Once the stay is within 30 days of the date of arrival, it will no longer be covered by Worry-Free Cancellation and will become non-refundable. Should a mandatory evacuation take place in the county that your property is located in and within your reservation date(s), we will allow you to apply the unused portion of your room rate to another date. If there is an increase in the rate due to season pricing, you will be responsible for the difference. NO REFUNDS will be given if there is a decrease in the amount. You can opt into Worry-Free Cancellation at any time prior to when the final payment is made. Once the final payment is made, this option is no longer available for purchase.
  1. TRAVEL INSURANCE – CSA Travel Protection Insurance is available for purchase through Five Star Beach Properties. The plan is optional but we strongly recommend it. This insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE 90 DAY PERIOD. For questions concerning the travel insurance or to make a claim due to a cancellation, please call CSA directly at 800-554-9839. The insurance premium, 6.95% of the total, is non-refundable and non-transferable. For more information please visit: https://www.csatravelprotection.com/support/terms-of-use
  1. HURRICANE/TROPICAL STORM EVACUATIONS – Our policies regarding mandatory hurricane and tropical storm evacuations are wrapped into our Worry-Free Cancellation Option (see Section 10).
  1. CHANGES TO YOUR RESERVATION – Any changes made to a reservation will be treated as a cancellation unless Worry-Free Cancellation Option is purchased. (see Section 10).
  1. MONTHLY RESERVATION CANCELLATIONS – Monthly renters must cancel or make changes to their stay ninety (90) days prior to check-in.
  1. MAXIMUM OCCUPANCY – The maximum number of guests for this property is limited to a specific occupancy. Exceeding the maximum occupancy will result in immediate eviction and forfeiture of all money paid.
  1. MINIMUM STAY – Longer minimum stays may be required during peak seasons or holiday periods. If a rental is taken for less than three days, the guest will be charged the three-night rate. ALL PROPERTIES REQUIRE A 3 NIGHT MINIMUM STAY. (Alerio Complex excluded.)
  1. INCLUSIVE FEES – Rates include a one-time linen/towel setup. Amenity fees are included in the rental rate if your rental requires them. All reservations are charged a 2.5% reservation fee for the processing of the reservation. Damage Protection is also considered an inclusive fee. These inclusive fees are non-refundable.
  1. NO DAILY MAID SERVICE – While linens and bath towels are included in the unit, daily maid service is available for an additional fee. We suggest you bring beach towels. We do not permit towels or linens to be taken from the units.
  1. CLEANING FEE – A housekeeping fee will be added to all reservations, regardless of the number of nights booked. The fee will vary depending on the size of the property. This is applied for cleaning and laundry services upon departure. To avoid an extra cleaning charge: wash the dishes and leave the property in a neat and orderly condition. A $75 garbage removal fee will be assessed if garbage is not removed from the house at the time of check-out. Damage Protection does not cover the guest for soiled or misplaced linens, failure to remove garbage from the property, or leaving the house excessively dirty. These fees will be charged to the payment method on file
  1. ASSESSMENTS – If any keys or entry devices are lost or misplaced, the following fees will be assessed: $75 per door key, $75 per golf cart key, $75 per electronic fob key, $75 per community amenity pass and $75 per garage door opener.
  1. NEIGHBORHOOD RULES/HOA – Most homes located in residential neighborhoods are controlled by a Homeowner Association. These associations have very strict rules that must be respected. Most violations warrant a fine that the guest will be responsible for paying. Many rental properties prohibit the onsite parking of recreational vehicles, personal watercraft (boats, trailers, jet skis, etc.) and/or restrict the number of motorized vehicles per rental unit. Guest agrees to pay for any fines for violations on their behalf; Five Star Properties will charge the card on file.
IMPORTANT HOA INFORMATION FOR ALERIO GUESTS ONLY – The HOA at Alerio will allow only one (1) vehicle per unit. Therefore, only one (1) parking pass per reservation will be issued regardless of the number of people (or cars) in your party. Cars without parking passes will be towed by the HOA. Please note that Five Star Properties and Bliss Beach Rentals do not manage the complex and cannot control the parking situation or issue additional passes. Guest agrees to pay for any fines for violations on their behalf; Five Star Properties will charge the card on file.
  1. NOISE ORDINANCE – Quiet time for all properties is 10:00 P.M. until 7:00 A.M., in conjunction with Florida county ordinances. Please be considerate of your neighbors. Radios, stereos, and all other musical or entertainment devices will be played in compliance with the decibel level. The decibel levels cannot exceed fifty (50) decibels between the hours of 10:00 P.M. and 7:00 A.M. outdoors. Music played inside may not be heard outside of the property with the doors and windows closed. At 10:00 P.M., all guests not staying at the property need to depart from the premises. Guest agrees to pay for any fines for violations on their behalf; Five Star Properties will charge the card on file.
  1. WEDDINGS / EVENTS – All weddings and/or events must be pre-approved by Five Star Beach Properties. A $750 event fee will be assessed for any weddings or events. Select homes may charge a higher event fee. All events must meet local restrictions, HOA rules and follow noise restrictions. The guests are responsible for any permits necessary for beach weddings. Absolutely no more than thirty-five (35) persons are permitted to be on the property at any time except homes that have been pre-approved to have fifty (50) persons. Non-compliance of these rules and regulations may result in immediate eviction with no return of any and all payments made. Five Star Beach Properties can provide a list of venues that will allow larger gatherings.
  1. POOL POLICY – Diving or jumping into the pool or hot tub may result in bodily harm/injuries. The renter accepts all risks associated with the use of the pool or hot tub and specifically agrees that no minor will swim unaccompanied by an adult. Community or condominium pools or hot tubs are not controlled or maintained by Five Star Beach Properties, and cannot be held responsible for any inconvenience resulting from the pool or hot tub. Pools and hot tubs have electrical/mechanical components. These components can sometimes malfunction. Five Star Beach Properties, its vendors, and the homeowner cannot be held responsible for any malfunctioning pool or hot tub. Please inform us as soon as possible if your pool or hot tub is not working properly. No compensation will be given for malfunctioning pool equipment. Five Star Beach Properties will do everything in its power to rectify any problems with malfunctioning equipment as quickly as possible. A fee is required to heat private pools and or spas and must be added seven (7) days prior to your arrival date to avoid a $25 turn-on fee in addition to the pool heat fee.
Pool alarms are mandatory for all rental homes under Florida law. They should never be tampered with, disengaged, etc. A $1,000 fine will be charged to the card on file if evidence of tampering is present. Pool or hot tub equipment should never be tampered with. A $1,000 fee will also be assessed in addition to any fees or repair costs and will be charged to the card on file if evidence of tampering is present.
  1. LIABILITY WAIVER:
  2. a) Owners and Managers of this property are not liable for loss, damage of property, injury to me or my guests during my stay on the premises.
  3. b) I hereby release, waive, discharge and covenant not to sue the owners of this property, its officers, staff, agents, or employees for any liability, claim and or cause of action arising out of or related to any loss, damage or injury, including death that may be sustained by me, my guests, or to any property belonging to me arising out of use of the house or property.
  4. c) Indemnification: Guest & their party agrees to indemnify and hold harmless Five Star Beach Properties LLC and its employees, from and against all claims, suits, damages, costs, losses, and expenses arising from injury to any person or property occurring on or about the Property.
  1. FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental monies, and the party may result in immediate eviction.
  1. ACCOMMODATION – We will reserve for you the specific unit selected at the time of your reservation upon the receipt of your deposit and signed rental agreement. Subject to availability for maintenance, owner usage, or other issues that may render the accommodations unsuitable for rental, and/or subject to the property remaining as a Five Star Beach Properties accommodation at the time of the stay, guests will be placed in the specific unit set forth in their Agreement, or otherwise provided with a full refund or an opportunity to stay in an equivalently priced accommodation if available. Notwithstanding Five Star Beach Properties efforts, if the specific unit reserved is unavailable for any reason, guests will be limited to a full refund or similar accommodation at their election. In no event will Five Star Beach Properties be responsible for any direct or indirect costs, expenses, fees or other consequential damages resulting from the unavailability of a specific accommodation.
  1. MAINTENANCE ISSUES – Guest agrees to report maintenance issues immediately as they are discovered. While we strive to provide speedy, Five Star service, guest realizes that Five Star needs at least twenty-four (24) hours to address these issues (other than emergencies). Emergencies are defined as serious, unexpected, and often dangerous situations requiring immediate action. Examples of emergencies include: air conditioning/HVAC issues, security (KABA locks not working, etc.), water leaks, pool alarms not shutting off or any electrical issues. Five Star will address these issues within twenty-four (24) hours. Other maintenance issues will be handled as quickly as possible. These issues include TV/cable/internet/wifi, sound system, and any other issues not qualifying as emergencies. Guest can report these issues through the guest portal or by calling the office by phone at 1-800-208-2324. Guest agrees not to seek compensation if Five Star does not address a non-emergency within twenty-four (24) hours.
  1. In the event that you are having a package/mail delivered during your stay, please put the name of the home and your name on the label and deliver it to our office. All deliveries to the home address will be returned to sender.
Mailing Address: Five Star Beach Properties, 12273 Emerald Coast Parkway, Suite 208, Destin, FL 32550.
  1. CHARGEBACKS – In the event of a dispute or disagreement in regard to services received, the reservation holder should reach out to Five Star Beach Properties, LLC directly to discuss any issues and/or compensation. Should this not be effective, the guest has the right to file a complaint with their credit card company. Should this chargeback be unsuccessful, Five Star Beach Properties, LLC reserves the right to file against the reservation holder with a collections agency, which will result in any balances due being reported to the credit bureaus.
By making the initial payment for this reservation, I agree to all terms and conditions of this agreement and rental details below. Non-compliance of these rules and regulations may result in immediate eviction with no return of any and all payments made.