“Five Star” is more than just a name. We are the leading provider of luxury vacation homes and we’re truly committed to upholding a consistent standard of exceptional quality. Each of the properties on our Destin and 30A property management program is carefully chosen by our team of experts to ensure that the home portrays exactly what we stand for as a company: five-star quality.
We have a high employee-to-customer ratio so our entire team is personally involved with your property. We also make it a goal to be transparent with our owners, providing monthly reports and quarterly newsletters to keep our owners informed on what is going on at Five Star and Bliss. We believe this level of personalized service allows us to give each home the unique attention it deserves, and to differentiate us from other Destin vacation rental companies. Learn why you should use Five Star for your property management services in Destin, Florida.
With over 800,000 followers on social media alone, Five Star’s social media leverage on the Emerald Coast is unmatched. Our partnership with the lifestyle brand Old 98 Destin and our interaction with the Facebook group, The Destin Life, has catapulted us well above our competitors in social media exposure and visitors from social media directly to our websites.
As our company continues to evolve, we have formed a brand new partnership with Navis that will allow us to better target market travelers and put the right inventory in front of them for higher conversions. Not only does this allow us to hit our key markets and broaden our reach, it brings more interaction to our website where we can drive direct traffic, rather than from third-party sites.
Each property is featured in our award-winning magazine, The Five Star Review. This annual publication consists of eye-catching photos of each property with a description and plenty of interesting articles about Destin and 30A. Each year, the magazine is distributed to 20,000 in-house guests, past guests, and homeowners.
When a house is brought onto the program, our marketing team gets to work on what we need to display your home at its fullest potential using daytime and twilight photography and aerial pictures to fully capture your home inside and out. In addition to photos, Five Star provides a free virtual tour of your property from Cartoblue, the leading expert in three-dimensional and digital products. This allows guests to walk through your home, virtually, and view floor-plans to help plan their vacation. SEO-friendly descriptions are written by our in-house copywriter to give readers a visual of just what to expect on their vacation. We aren’t only selling your home, we are selling the experience of visiting the Gulf Coast!
In 2018, we implemented our commercial laundry facility with guests in mind. With the ability to ensure that our linens are washed, dried and packaged to our standards every time has given us, and our guests, peace of mind. In addition to laundering our own linens, we provide guests with packaged and sealed towels for each guest your property sleeps. In addition to the sealed towel packs, our beds are sealed with bed-bands, and our high-end soaps from William Roam Float Collection line in each bathroom.
After your property has been cleaned, our inspection team is hard at work making sure the property is ready for guest arrival. With Breezeway (link to site), this process is seamless. Implemented in the Fall of 2020, Breezeway is a software that allows our operations team to have all of the information necessary to prepare your home for arrival, at their fingertips. This software includes scheduling and assigning cleaning, maintenance, and inspection tasks to our team while they are in the field. Communication and checklists also reside in this software so that all information is tracked and can be referred to easily.
A day-of-arrival cleaning/inspection schedule is as follows:
Our in-house maintenance team works around the clock to ensure that guest satisfaction is guaranteed during their stay and that your home is kept in the best condition, year-round. With over 100 years of experience combined, our team is knowledgeable in all general maintenance such as carpentry, appliances, electrical, and plumbing and if our team can’t fix it themselves, they will handle all contact with vendors and liaisons so that you stay in the loop on what’s going on at your property.
What also sets us apart from other companies is that we don’t like to nickel and dime our homeowners. We don’t charge owners for labor when it comes to small things such as guest education calls or battery, bulb, and filter changes. You pay for the supplies, we do the labor for free. There are also no trip fees associated with maintenance calls, just an hourly rate which is assessed in Breezeway.
Breezeway offers our team and owners peace of mind when it comes to owner charges for maintenance repairs. Within our software, we are able to see the location of our techs at all times, so that the hourly fee is never put into question. Our technicians can also assess charges within the app. For example, if we need to change a bulb or battery, we can assess the cost in the app at the time of the work order. This leaves very little room for error.
After the initial onboarding process, you will be assigned a dedicated Owner Liaison that will be your point of contact for anything you need. Our Owner Services team is here to assist you every step of the way, whether you need to schedule a vendor for property repairs, have questions about marketing or revenue, or simply just want to update some information for your home, your liaison is there to make sure the job gets done!
We believe that in order to truly make sure all of our properties are receiving the care they deserve, that we need to know them like the back of our hand. That’s why our Liaison’s are only responsible for 20-30 homes each, maximum. This gives them the opportunity to walk your property at least twice a month to assess for damages, opportunities for updates, and overall cleanliness. This allows our owners to be as hands-on or hands-off as possible and either way, provides peace of mind to all!
“As owners of a popular rental, it makes a significant difference knowing the guests will be treated to a consistent, clean finished product EVERY time. We rely on repeat renters, and a quality housekeeping experience is expected. Cheers to our team who ensures that experience for them and ultimately, for us. We are grateful!”– Karin, owner, Beautiful Crazy
“If you want to keep happy customers, you need to stay with Bliss/Five Star. We get great comments from our renters with regard to their experience with Bliss/Five Star, so it’s a great relationship and we plan on continuing that.”– John, owner, Gulf Dreams
“We are in our fourth year with Five Star. They are at the top of their game and take care of everything. They anticipate from experience, not just react to customer needs. They go above and beyond expectations to deliver true five star quality and service. Nobody cares more and nobody does it better. Keep up the great work!”– Steve, owner, Gulf Breeze